FAQ
1. How long does order processing take? Standard orders typically take 1 to 3 business days to process before they are shipped. During peak seasons or promotional periods, processing times may be slightly extended.
2. What are your shipping rates? We offer three transparent shipping tiers:
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Standard Shipping: $5.99 for orders between $0.00 and $49.00.
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Free Shipping: Available for all orders of $49.00 and above.
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Expedited Shipping: A flat rate of $8.99 for faster delivery regardless of order value.
3. Do you ship internationally? Currently, we focus on providing reliable shipping to our core markets. Please refer to the checkout page to see if delivery is available to your specific location.
4. How can I track my package? Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and a link to the carrier’s website. It may take up to 48 hours for tracking information to become active.
5. What is your return policy? We accept returns within 30 days of delivery, provided the items are unused and in their original packaging. Please contact service@feogrl.com to initiate the process.
6. Can I change my shipping address after placing an order? If you need to change your shipping address, please contact us immediately at service@feogrl.com. Once the order has been processed or shipped, we are unable to modify the destination.