Return Policy

At feogrl, customer satisfaction is our top priority. If you are not entirely satisfied with your purchase, we are here to help with our return and refund process.

Return Eligibility To be eligible for a return, your item must be unused, unwashed, and in the same condition that you received it. It must also be in the original packaging with all protective materials intact. You have 30 calendar days to return an item from the date you received it.

Return Process To initiate a return, you must first contact our support team at service@feogrl.com with your order number and the reason for the return. We will provide you with specific instructions on how to proceed. Once authorized, you must ship the item to our return center at: feogrl Kleine Hammerstraße 15 45326 Essen, Germany

Shipping Costs for Returns You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to a defective product or an error on our part.

Refunds Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.